Subject: Ticket Assigned - Conversation with sundas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 06:38:15 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sundas sundas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sundas Bot:  Hi Sundas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966535471292            10:26 AM, 25th Oct                   Shivani                    Hi Sundas, Thank you for contacting us. My name is Shivani. How may I help
  you?           10:27 AM, 25th Oct                     sundas                    Hi           10:28 AM, 25th Oct                     sundas                    I returned my order more than 15 days           10:28 AM, 25th Oct                     sundas                    I got one product refund and another is still showing return request           10:28 AM, 25th Oct                     sundas                    Pls can u solve this           10:28 AM, 25th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:30 AM, 25th Oct                   Shivani                    Please share the order number.           10:30 AM, 25th Oct                     sundas                    For how long i am supposed to wait           10:30 AM, 25th Oct                   Shivani                    Please share the order number so  I check and assist you.           10:31 AM, 25th Oct                     sundas         
            6231951021           10:31 AM, 25th Oct                   Shivani                    Thank you for the order number.           10:32 AM, 25th Oct                   Shivani                    We would like to inform you that you have raised 2 return request for the items.           10:33 AM, 25th Oct                     sundas                    So           10:34 AM, 25th Oct                     sundas                    They both has been taken from me on same day           10:34 AM, 25th Oct                   Shivani                    Our team processed the refund for 1 item and we will process the refund for the remaining item soon.           10:34 AM, 25th Oct                     sundas                    But its still showing requested           10:35 AM, 25th Oct                     sundas                    Why?           10:35 AM, 25th Oct                   Shivani                    However, we will forward your late refund issue to our team and will ask them to
  process it on priority.           10:35 AM, 25th Oct                     sundas                    Thank you for that           10:35 AM, 25th Oct                     sundas                    But please make it as soon as possible           10:36 AM, 25th Oct                   Shivani                    We will get back to you via email.           10:36 AM, 25th Oct                     sundas                    Its about to month now           10:36 AM, 25th Oct                   Shivani                    We will try to resolve your issue on priority.           10:36 AM, 25th Oct                     sundas                    Thanks           10:36 AM, 25th Oct                   Shivani                    You're most welcome.           10:36 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?           10:37 AM, 25th Oct                     sundas                    No only resolve this issue please           10:37 AM, 25th Oct    
                Shivani                    We will resolve it as soon as possible.           10:37 AM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:38 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616127