Subject: Ticket Assigned - Conversation with jenan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 06:27:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenan jenan                    Bot:  Hi again! Bot:  Please enter your name Customer:  jenan Bot:  Hi Jenan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599012706            10:05 AM, 25th Oct                   Shivani                    Hi Jenan, Thank you for contacting us. My name is Shivani. How may I help you?           10:
 06 AM, 25th Oct                     jenan                    I have request a return a month ago and called customer service more than 5 times and still no one helped           10:06 AM, 25th Oct                     jenan                    No one took the items and no return was processed           10:07 AM, 25th Oct                   Shivani                    We are sincerely apologize for the inconvenience caused to you.           10:07 AM, 25th Oct                     jenan                    I even when to store to return the items but they refused to accept it they said it has to be online           10:07 AM, 25th Oct                   Shivani                    Kindly share the order number so I can assist you.           10:07 AM, 25th Oct                     jenan                    8205061270           10:08 AM, 25th Oct                   Shivani                    Thank you for the order number.           10:09 AM, 25th Oct                   Shivani                    We 
 would like to inform you that your return request has not been created properly.           10:10 AM, 25th Oct                   Shivani                    However, we will raise a return request again on your behalf.           10:10 AM, 25th Oct                     jenan                    Every time i call they say the same thing           10:10 AM, 25th Oct                     jenan                    Its been a month just requesting for a return           10:10 AM, 25th Oct                   Shivani                    After that you will receive an email to update your collection address and contact number.           10:11 AM, 25th Oct                     jenan                    I did this update the first time a called updated the address and number the agent did this for me           10:12 AM, 25th Oct                   Shivani                    We request you to please again update your collection address and number once you will receive an email.           10:13 AM, 25th Oc
 t                     jenan                    How long this usually take? Will I receive the email now?           10:13 AM, 25th Oct                     jenan                    If i did update when the items will be collected?           10:14 AM, 25th Oct                     jenan                    Is it another month as well?           10:14 AM, 25th Oct                   Shivani                    Once you will update your details the courier team will assign for collection and they will collect your item within 7  - 10 working days.           10:16 AM, 25th Oct                     jenan                    Are u sure this will work this time?!           10:17 AM, 25th Oct                   Shivani                    Kindly share your address and contact number so if this will  not work. Then we will escalate your issue to our team.           10:18 AM, 25th Oct                     jenan                    Bayan block3 street2 house32           10:19 AM, 25th Oct                 
     jenan                    0096599012706           10:19 AM, 25th Oct                   Shivani                    Thank you for the details.           10:21 AM, 25th Oct                   Shivani                    We will forward you an email to update your details and if the courier team will not assign we will escalate your case and we will inform you via email.           10:22 AM, 25th Oct                   Shivani                    [email-masked]           10:22 AM, 25th Oct                   Shivani                    Is this the correct email address?           10:22 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:25 AM, 25th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:27 AM, 25th Oct                                       
    View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616099