Subject: Ticket Assigned - Conversation with shan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 06:26:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shan shan                    Bot:  Hi again! Bot:  Please enter your name Customer:  shan Bot:  Hi Shan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231600834 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:05 AM, 25th Oct                   Shivani                    Hi Shan, Thank you for contacting us. My name is Shivani. How may I help you?           10:06 AM, 25th Oct                     shan                    What happened my order almost 3 weeks now           10:07 AM, 25th Oct                   Shivani                    We have checked and your issue already been escalated to concerned team and they are working to resolve your issue on priority.           10:08 AM, 25th Oct                   Shivani                    We will get back top you via email once we will get any update from our team.           10:11 AM, 25th Oct                   Shivani                    Please accept our sincere apologies for the delay in delivery.           10:12 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            10:12 AM, 25th Oct                     shan                    do not make online shopping if the order not delivered your company is not good in online busines so u can remove u an online business how to make happy your customer if only little order not delivered oh my God u make 1 month before i get my order hahhaa           10:12 AM, 25th Oct                   Shivani                    May I request you to please stay on-hold while I check the issue for delay.           10:16 AM, 25th Oct                   Shivani                    Thank you for holding up            10:20 AM, 25th Oct                   Shivani                    We would like to inform you that due to some technical issue your order is taking longer than usual.           10:20 AM, 25th Oct                   Shivani                    We have checked and it is COD and you can cancel this order and we request you to please place a  new order again so we will be deliver it as soon as possible.           10:21 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:24 AM, 25th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:26 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616092