Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 09:14:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501336100            12:51 PM, 22nd Oct                     hi                    Ok           12:51 PM, 22nd Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:52 PM, 22nd Oct                     hi                    Hi shivani i collected my order yesterday           12:52 PM, 22nd Oct                     hi                    I wana return or exchange one or my baby product           12:52 PM, 22nd Oct                     hi                    Which tommy feeder is 0 to 6           12:53 PM, 22nd Oct                   Shivani                    Kindly share your order number.           12:53 PM, 22nd Oct                     hi                    I need 6 to 12 months           12:53 PM, 22nd Oct                     hi                    9608563667           12:54 PM, 22nd Oct                     hi                    All order products fine only 1 item           12:55 PM, 22nd Oct                   Shivani                    Thank you for the order number.           12:55 PM, 22nd Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:55 PM, 22nd Oct                     hi                    Sure           12:55 PM, 22nd Oct                   Shivani                    Thank you for holding up            12:57 PM, 22nd Oct                   Shivani                    We would like to inform you that we do not offer exchange of the item.           12:59 PM, 22nd Oct                     hi                    Ok so what i wil do not possible           01:00 PM, 22nd Oct                   Shivani                    However, you can return the item and we will process refund for it.           01:00 PM, 22nd Oct                     hi                    How to do that           01:00 PM, 22nd Oct                   Shivani                    Please confirm is this the item which you want to return #  162384927 - Tommee Tippee - Tommee Tippee 1+1 Promo Feeding Bottle Set - 260 ml?           01:00 PM, 22nd Oct                   Shivani                    We would like to inform you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2. You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:03 PM, 22nd Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:04 PM, 22nd Oct                     hi                    Yes           01:05 PM, 22nd Oct                     hi                    There           01:06 PM, 22nd Oct                   Shivani                    Please confirm you do want to return the item at store or can I create return request for the item on your behalf.           01:07 PM, 22nd Oct                     hi                    So i have to deliver           01:07 PM, 22nd Oct                     hi                    Same location from where i collected           01:07 PM, 22nd Oct                   Shivani                    You can now drop off your return item at any nearby Centrepoint store.           01:09 PM, 22nd Oct                   Shivani                    Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store. · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:09 PM, 22nd Oct                   Shivani                    Also, as per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           01:09 PM, 22nd Oct                   Shivani                    We would also like to inform you that your order status still in progress and once the order marked as complete then only you can return the item at store.           01:10 PM, 22nd Oct                   Shivani                    Are we still connected?           01:13 PM, 22nd Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:14 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1609166