Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 09:01:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6234811817 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552227888            12:50 PM, 22nd Oct                     hello                    Ok           12:50 PM, 22nd Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:51 PM, 22nd Oct                     hello                    I want to cancel order 6234811817           12:51 PM, 22nd Oct                     hello                    I cant cancel in the app           12:52 PM, 22nd Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:52 PM, 22nd Oct                     hello                    Ok           12:52 PM, 22nd Oct                     hello                    Retrieved?           12:55 PM, 22nd Oct                   Shivani                    Thank you for holding up            12:55 PM, 22nd Oct                     hello                    Your welcome           12:55 PM, 22nd Oct                     hello                    Is it cancelled?           12:56 PM, 22nd Oct                   Shivani                    We would like to inform you that we won't be able to cancel your order at the moment as your order is in progress.           12:56 PM, 22nd Oct                     hello                    What can i do in this case ?           12:56 PM, 22nd Oct                   Shivani                    However, we would request you to not accept the delivery of your order.           12:57 PM, 22nd Oct                   Shivani                    Once the order will return back to warehouse we will process refund for the same.           12:57 PM, 22nd Oct                     hello                    Ok thank you           12:58 PM, 22nd Oct                   Shivani                    You're most welcome.           12:59 PM, 22nd Oct                   Shivani                    Is there anything else I can help you with?            12:59 PM, 22nd Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:01 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1609116