Subject: Ticket Assigned - Conversation with i want exchange but i dont know how to return item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 07:56:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i want exchange but i dont know how to return item i want exchange but i dont know how to return item                    Bot:  Hi again! Bot:  Please enter your name Customer:  i want exchange but i dont know how to return item Bot:  Hi I Want Exchange But I Dont Know How To Return Item ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:49 AM, 22nd Oct                     i want exchange but i dont know how to ret
 urn item                    How to change item           11:50 AM, 22nd Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:50 AM, 22nd Oct                     i want exchange but i dont know how to return item                    I try but not return item           11:50 AM, 22nd Oct                     i want exchange but i dont know how to return item                    How to exchange item           11:51 AM, 22nd Oct                   Shivani                    We are sorry to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.           11:51 AM, 22nd Oct                   Shivani                    If you are facing any issue while created return request, please let me know so I can create return request for the item on your behalf.           11:52 AM, 22nd Oct                   Shivani                    Hi, I'm not getting a response from y
 ou. Are we still connected?           11:54 AM, 22nd Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:56 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1608839