Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 07:47:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507420106            11:33 AM, 22nd Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:33 AM, 22nd Oct                     hi                    I want change my item trouser           11:33 AM, 22nd Oct                   Shivani                    We are sorry to inform you that we do not offer exchange of the item.           11:35 AM, 22nd Oct                     hi                    Why           11:35 AM, 22nd Oct                   Shivani                    However, we request you to please share the order number for further assistance.           11:35 AM, 22nd Oct                   Shivani                    Please share your order number.           11:36 AM, 22nd Oct                     hi                    9608883402           11:37 AM, 22nd Oct                     hi                    This is order number           11:37 AM, 22nd Oct                   Shivani                    Thank you for the order number.           11:38 AM, 22nd Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:38 AM, 22nd Oct                     hi                             11:39 AM, 22nd Oct                     hi                    This is my trouser           11:40 AM, 22nd Oct                     hi                    I want exchange with XL size           11:40 AM, 22nd Oct                     hi                    Pls help me           11:40 AM, 22nd Oct                   Shivani                    We would like to inform you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:40 AM, 22nd Oct                   Shivani                    We request you to please return this item and again place a new order with us with the desired size.           11:41 AM, 22nd Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:44 AM, 22nd Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:47 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1608799