Subject: New Reply Received - Disappointed of not receiving the products I ordered
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 16:51:01 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Disappointed of not receiving the products I ordered  Ticket comment <div>Good evening! </div>
<div>Please find here attached the photos of the wrong items.</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1OTA5MDgwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L0I8AL8qRI7ODUYf5Zk8STbXByBS5xkN5Ck1OBPUIDQ"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1OTA5MDgwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Mq6lGxAkGgCNBIYjebqNogYJE6zc5VJcDozGXDJg6Vg"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1OTA5MDgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wcYdC7psKvyAzyonYE_ro2fTBkLTV0vbSH4kkS_Qp2g"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1OTA5MDgwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iD5WPp4XR9BWSysOmLAHD3z_nbXcOUeQXHC4r187KwQ"><br>
</div>
<div><br></div>
<div>Looking forward to receiving your reply by return message. </div>
<div><br></div>
<div>Kind regards. </div>
<div><br></div>
<div>Ligia<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Oct 2020, at 06:15, Splash &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div>
<div>Hi Ligia,</div>
<div><br></div>
<div>
<div>Thank you for getting in touch with us.</div>
<div><div><div><div> <br style="box-sizing: border-box">With reference to order no #6234086124<div><br></div>
<div>We sincerely apologize for the inconvenience caused to you.</div>
<div><br style="box-sizing: border-box"></div>
<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
<div><br style="box-sizing: border-box"></div>
<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
<div><br style="box-sizing: border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing: border-box"></div>
<div dir="ltr">Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div dir="ltr"><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing: border-box"><br style="box-sizing: border-box">
</div>
<div><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'></div>
<div><br></div>
</div></div></div></div>
<div> </div>
</div>
<div>
<br><br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1604845