Subject: Ticket Assigned - Conversation with mina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 09:39:06 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mina mina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mina Bot:  Hi Mina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966596558904            01:13 PM, 21st Oct                   Shivani                    Hi Mina, Thank you for contacting us. My name is Shivani. How may I help you?           01:14 PM, 21st Oct                     mina                    Hi shivani           01:14 PM, 21st Oct                     mina                             01:14 PM, 21st Oct                     mina                    I bought this order and paid 188 sar then when received it was having sticker of price which is only 142 sar           01:15 PM, 21st Oct                   Shivani                    We sincerely apologize for that.           01:16 PM, 21st Oct                     mina                    And on line same day of delivery it was written 125 sar offer of October           01:16 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:16 PM, 21st Oct                     mina                    Ok waiting           01:16 PM, 21st Oct                   Shivani                    Thank you for holding up            01:20 PM, 21st Oct                   Shivani                    We have checked and as per your order record the item price is SAR 209.           01:23 PM, 21st Oct                     mina                    The price sticker of received item is 142 sar           01:24 PM, 21st Oct                     mina                    Online you are putting 125 sar           01:24 PM, 21st Oct                     mina                    As per trading law you suppose not to sell something with different price than what you ask customer to pay           01:25 PM, 21st Oct                     mina                    ?           01:25 PM, 21st Oct                     mina                    How the item price label is 142 sar and online the price is 125 sar and you asked me for 209 sar ?!           01:26 PM, 21st Oct                   Shivani                    We have checked our website and the item price is showing SAR 125.           01:27 PM, 21st Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           01:27 PM, 21st Oct                     mina                    Ya so why I was charged for 188 sar and how to solve it           01:27 PM, 21st Oct                   Shivani                    We will forward your issue to our team and we will get back to once we will get any update on it.           01:28 PM, 21st Oct                     mina                    When expected to get reply and solution for it           01:29 PM, 21st Oct                   Shivani                    We will try to resolve your issue on priority.           01:29 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            01:30 PM, 21st Oct                     mina                    Is there any no to follow up on or case no           01:31 PM, 21st Oct                   Shivani                    We will forward your case number on your email once the chat will be over.           01:32 PM, 21st Oct                     mina                    ?           01:32 PM, 21st Oct                   Shivani                    We will share your ticket number on your email after this chat.           01:33 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            01:33 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:36 PM, 21st Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:38 PM, 21st Oct                     mina                    You didn’t answer my question for how to follow with case           01:38 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1606101