Subject: Ticket Assigned - Conversation with shan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 09:25:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shan shan                    Customer:  I will cancel my order u always say sorry first sorry I accept second I accept again how many sorry u said again so a month years to come my order? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231600834 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:03 PM, 21st Oct                     shan                    accept           01:03 PM, 21st Oct                   Shivani                    Hi Shan, Thank you for contacting us. My name is Shivani. How may I help you?           01:03 PM, 21st Oct                     shan                    I will cancel my order u always say sorry first sorry I accept second I accept again how many sorry u said again so a month years to come my order?           01:04 PM, 21st Oct                   Shivani                    We understand your frustration. This is surely not the experience we want our customers to have when they shop with us.           01:05 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I check.           01:06 PM, 21st Oct                     shan                    u didn't do your work nice u not good           01:06 PM, 21st Oct                   Shivani                    Thank you for holding up            01:08 PM, 21st Oct                   Shivani                    We have checked and we would like to inform you that your issue has already been forwarded to our concerned team and they are working on it to resolve it as soon as possible.           01:09 PM, 21st Oct                   Shivani                    Kindly allow us some more time to resolve your issue. Once we will get any update from our team we will get back to you via email.           01:12 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            01:15 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:17 PM, 21st Oct                     shan                    ok if no update till tomorrow I will cancel my order           01:18 PM, 21st Oct                   Shivani                    We will again forward your issue to our team and we will get back to you.           01:19 PM, 21st Oct                   Shivani                    Thank you for your understanding.           01:19 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            01:19 PM, 21st Oct                     shan                    Ok           01:19 PM, 21st Oct                     shan                    Please send my order till I go           01:20 PM, 21st Oct                   Shivani                    We will try to resolve your issue as soon as possible.           01:21 PM, 21st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:25 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1606051