Subject: Ticket Assigned - Conversation with shan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 08:59:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shan shan                    Bot:  Hi again! Bot:  Please enter your name Customer:  shan Bot:  Hi Shan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231600834 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:47 PM, 21st Oct                     shan                    Ok           12:48 PM, 21st Oct                   Shivani                    Hi Shan, Thank you for contacting us. My name is
  Shivani. How may I help you?           12:48 PM, 21st Oct                     shan                    My order not received anything please check my order please           12:49 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:50 PM, 21st Oct                     shan                    Places check my order almost 1 week my order not come what happened u company guys           12:52 PM, 21st Oct                   Shivani                    We are sorry to inform you that due to some technical error we are unable to check your order.           12:53 PM, 21st Oct                   Shivani                    However, we request emailed you once the issue will be resolve.           12:53 PM, 21st Oct                   Shivani                    Please confirm is this your correct email address #6231600834?           12:54 PM, 21st Oct                   Shivani                    umbakrystel
 [email-masked]           12:54 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:56 PM, 21st Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:58 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1605971