Subject: Ticket Assigned - Conversation with noufia bishrulafi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 08:35:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noufia bishrulafi noufia bishrulafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noufia bishrulafi Bot:  Hi Noufia Bishrulafi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9609057474 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529257803            12:14 PM, 21st Oct                   Shivani                    Hi Noufia, Thank you for contacting us. My name is Shivani. How may I help you?           12:14 PM, 21st Oct                     noufia bishrulafi                    Wen i confirmed my order it was 116...           12:15 PM, 21st Oct                     noufia bishrulafi                    wen i received the things... it ws out f discount rate... and i had to pay 154           12:16 PM, 21st Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:16 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:16 PM, 21st Oct                     noufia bishrulafi                    I want an explnation for ths..           12:16 PM, 21st Oct                     noufia bishrulafi                    k           12:18 PM, 21st Oct                   Shivani                    Thank you for holding up            12:20 PM, 21st Oct                   Shivani                    We have checked and your order subtotal is AED 134 and then there is AED 10 payment cost and AED 10 delivery cost has been applied on it.           12:21 PM, 21st Oct                   Shivani                    Hence, the total cost of the order is AED 154.           12:21 PM, 21st Oct                     noufia bishrulafi                             12:22 PM, 21st Oct                     noufia bishrulafi                             12:23 PM, 21st Oct                     noufia bishrulafi                    Wats the total plus 10 plus 10... it will be 116 only           12:25 PM, 21st Oct                     noufia bishrulafi                    pillow offer rate           12:25 PM, 21st Oct                     noufia bishrulafi                    water bottle offer rate gone where?           12:25 PM, 21st Oct                   Shivani                    The item #161661214 - - Cambrass Printed Pillow price is AED 32 and the item #161696088 - - Tri-Coastal Donut Print Plastic Water Bottle cost is AED 40           12:26 PM, 21st Oct                     noufia bishrulafi                    Offer rate for water bottle, pillow, watr brush  gone whre?           12:27 PM, 21st Oct                     noufia bishrulafi                    How come real rate... wen u put it on offer rate...heating customers..ah?           12:28 PM, 21st Oct                     noufia bishrulafi                    I dint open the box... you can take it back... i want to return           12:29 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I check the item offer price.           12:30 PM, 21st Oct                     noufia bishrulafi                    Check           12:31 PM, 21st Oct                     noufia bishrulafi                             12:31 PM, 21st Oct                   Shivani                    We have checked and we have found that the offer price was not not applied at the items.           12:33 PM, 21st Oct                     noufia bishrulafi                    So           12:33 PM, 21st Oct                   Shivani                    We will forward your issue to our team and we will get back to you via email.           12:33 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            12:34 PM, 21st Oct                     noufia bishrulafi                    i wanna response as early as possible...           12:34 PM, 21st Oct                   Shivani                    We will try to resolve your issue on priority.           12:34 PM, 21st Oct                     noufia bishrulafi                    i will unbox it after tht only           12:35 PM, 21st Oct                     noufia bishrulafi                    ok thanx           12:35 PM, 21st Oct                   Shivani                    Sure.           12:35 PM, 21st Oct                   Shivani                    You're most welcome.           12:35 PM, 21st Oct                     noufia bishrulafi                    okkk           12:35 PM, 21st Oct                     noufia bishrulafi                    thanx           12:35 PM, 21st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:35 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1605881