Subject: Ticket Assigned - Conversation with kashaf usman here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 08:23:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kashaf usman here kashaf usman here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kashaf usman here Bot:  Hi Kashaf Usman Here ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0580769467            12:07 PM, 21st Oct                   Shivani                    Hi Kashaf, Thank you for contacting us. My name is Shivani. How may I help you?           12:08 PM, 21st Oct                     kashaf usman here                    I have returned some shoes about 10 days back           12:09 PM, 21st Oct                     kashaf usman here                    So waiting for the refund, just want to know how long it will take.           12:09 PM, 21st Oct                   Shivani                    Please share the order number so I can assist you with.           12:09 PM, 21st Oct                     kashaf usman here                    I feel like it has been too late           12:10 PM, 21st Oct                     kashaf usman here                    Ok           12:10 PM, 21st Oct                     kashaf usman here                    6231152703           12:11 PM, 21st Oct                     kashaf usman here                    6230601418           12:12 PM, 21st Oct                     kashaf usman here                    These two orders           12:12 PM, 21st Oct                   Shivani                    Thank you for the order numbers.           12:13 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:13 PM, 21st Oct                   Shivani                    Thank you for holding up            12:17 PM, 21st Oct                   Shivani                    We have checked and your returned items have been reached to warehouse on 12 Oct, 2020.           12:17 PM, 21st Oct                   Shivani                    However, your refund still not processed.           12:19 PM, 21st Oct                   Shivani                    We will forward your refund issue to our concern team. Once we will get any update we will get back to you.           12:19 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:21 PM, 21st Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:23 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1605835