Subject: Ticket Assigned - Conversation with faisal shahbaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 08:18:30 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal shahbaz faisal shahbaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisal shahbaz Bot:  Hi Faisal Shahbaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231877747 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540001702            12:08 PM, 21st Oct     
               Shivani                    Hi Faisal, Thank you for contacting us. My name is Shivani. How may I help you?           12:09 PM, 21st Oct                   Shivani                    We have checked and we would like to inform you that our team contacted you thrice to arrange the delivery.           12:12 PM, 21st Oct                   Shivani                    However, we would request you to please share your contact number and complete address so I can forward it to our team.           12:13 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:15 PM, 21st Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:18 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/hel
 pdesk/tickets/1605814