Subject: New Reply Received - Second email after chats /messages and no response
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Oct 2020 16:12:36 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Second email after chats /messages and no response  Ticket comment <div dir="ltr">The courrier has picked up the item for return. Please update me when the refund will be processed.<div><br></div>
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<div>On Tue, Oct 20, 2020 at 12:02 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">​Hi Viktorija​,<br>​<br>Thank you for ​your response.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>​Regarding the order 9797382148 we would like to inform you that the courier partner will contact you today to arrange the collection, and the refund will be initiated after the return is received at the store and gone through the quality check procedure.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1431076