Subject: New Reply Received - Marks on night stand
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Oct 2020 07:33:26 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Marks on night stand  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Good afternoon.<br>
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I have attached the invoice #, as the purchase was made in store, MOE Sep 24th and delivered October 6th.</div>
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Kindly follow up &amp; arrange for an exchange of the one night stand, which was delivered with 2 small marks on the side, as per the picture sent previously.</div>
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Thank you.</div>
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Regards, Vanessa </div>
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<img id="67a34191-926f-48ea-8255-9cc940c2ed3d" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Nzk1NjcwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cRk-yKRnAGIB-QPLyJLN93a0d8NPwFHZfibt8aw5qZ0" alt="Image" style="max-width: 100%"><br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 18, 2020 2:18:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1588614] - Marks on night stand
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<div>Hi Vanessa,</div>
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<div>Thank you for getting in touch with us.<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.</div>
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<div>We would request you to please share the order number so we can assist you further as we have checked your order history and the last order was placed on </div>
<div>21 May, 2020.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588614