Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Oct 2020 06:11:53 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
I want also to return an order put cant because on site it is still processing but i recieved it a while ago.</div>
<img id="dd0a83de-cbf5-4465-8562-559aff6336a7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NzkyODA4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oISL6ajhci1s8rIbfCP_wUxXaHtf3KF86QgMCAxWMII" alt="Image" style="max-width: 100%">
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<div>From: Kholoud Al Saif &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 18, 2020 7:36:41 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1594479] - Returns
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Thank you for your reply am attaching the picture now its the purple stain <img id="x_9c520977-686a-4ff2-8251-546d98472505" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NzkyODA4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EYTLRu75Sw2JC1_GMj9i-0xDSXsNpsIM7Cu6xU3VHDA" alt="Image" style="max-width:100%">
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 18, 2020 2:20:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1594479] - Returns</font>
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<div>Hi Kholoud,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9605648189
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<div>We sincerely apologize for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1594479