Subject: New Reply Received - Item return
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 15:59:52 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Item return  Ticket comment <div dir="auto">Hi <div dir="auto"> I just want to inform you that no one contacted me to pick up the returned item </div>
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<div dir="auto">Also please correct my contact no. To be 01280552532 as i put it wrong when i made this order </div>
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<div dir="auto">I called your call center and asked them to correct the no. </div>
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<div dir="auto">Thanks </div>
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<div>On Fri, Oct 16, 2020, 10:39 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Ingy,</div>
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<div><div>Thank you for contacting us.<div><br style="box-sizing:border-box"></div>
<div dir="ltr">With reference to order no #2000280570</div>
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<div>We can see that you have already created a return request for the item on 14 Oct, 2020 and our courier team will contact you in 2 -  5 working days for the collection.</div>
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<div>You can also drop off your return to any (Max) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1590382