Subject: Ticket Assigned - Conversation with gita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 07:38:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gita gita                    Bot:  Hi again! Bot:  Please enter your name Customer:  gita Bot:  Hi Gita ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505533861            11:14 AM, 18th Oct                     gita                    ok           11:14 AM, 18th Oct                   Shivani                    Hi Gita, Thank you for contacting us. My name is Shivani. How may I help you?           11:16 AM, 18th Oct                     gita                    hi           11:17 AM, 18th Oct                     gita                    I had returned some item on 13th           11:17 AM, 18th Oct                     gita                    there is still no update on my refund           11:17 AM, 18th Oct                     gita                    9607216492 order           11:18 AM, 18th Oct                   Shivani                    We are sincerely apologize for the inconvenience caused to you.           11:19 AM, 18th Oct                     gita                    I have been calling and emailing but there is no response           11:19 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:20 AM, 18th Oct                     gita                    being a regular customer this is bad service           11:20 AM, 18th Oct                     gita                    okay           11:20 AM, 18th Oct                   Shivani                    Thank you for holding up            11:22 AM, 18th Oct                     gita                    yes           11:23 AM, 18th Oct                   Shivani                    We would like to inform you that your product reached our warehouse on 14 Oct, 2020.           11:24 AM, 18th Oct                     gita                    okay           11:24 AM, 18th Oct                     gita                    and when can I expect you to process the refund?           11:24 AM, 18th Oct                     gita                    I have been hearing this from 4 days           11:24 AM, 18th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           11:26 AM, 18th Oct                   Shivani                    We are sincerely apologize for the inconvenience caused to you.           11:26 AM, 18th Oct                     gita                    I am sorry but this is very unprofessional. every time I get the same msg from ur end           11:26 AM, 18th Oct                     gita                    my issue is not resolved and I have been constantly chasing u'll to get my refund           11:27 AM, 18th Oct                   Shivani                    We assure you that this is definitely not the kind of experience that we want our customers to have when they shop with us.           11:27 AM, 18th Oct                     gita                    I will have to put up a msg on social media for bad customer service ...m surprised this is what happens with regular customer           11:28 AM, 18th Oct                   Shivani                    We can understand your frustration here. Please be assured as we will forward your issue to our concern team.           11:28 AM, 18th Oct                     gita                    every time I call or email...you people keep saying u will raise the issue to the concerned team but nothing happens           11:29 AM, 18th Oct                     gita                    requesting you to please resolve this asap or else u are just going to loose a loyal customer           11:30 AM, 18th Oct                     gita                    once 14 days pass, u will give me another excuse for not processing the refund, whereas the delay has been from your end           11:31 AM, 18th Oct                     gita                    I have returned the item the very next day of delivery           11:32 AM, 18th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you.           11:32 AM, 18th Oct                     gita                    please           11:33 AM, 18th Oct                   Shivani                    We will forward your issue to our concern team on priority. Once we will get any update we will get back to you.           11:33 AM, 18th Oct                     gita                    I am hoping someone will get back to me with an update           11:33 AM, 18th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           11:34 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            11:34 AM, 18th Oct                     gita                    Thank You           11:36 AM, 18th Oct                   Shivani                    You're most welcome.           11:36 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:38 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595944