Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 07:34:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:10 AM, 18th Oct                     hi                    Ok           11:10 AM, 18th Oct                   Shivani                    Hi, Thank you for contacting us. My name is Shivani. How may I help you?           11:11 AM, 18th Oct                     hi                    I have an order which i returned           11:11 AM, 18th Oct                     hi                    But the money has not been refund           11:12 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:12 AM, 18th Oct                   Shivani                    Please share the order number.           11:13 AM, 18th Oct                     hi                    Ok           11:13 AM, 18th Oct                     hi                    6217699835 and 6215012258           11:15 AM, 18th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:15 AM, 18th Oct                     hi                    6217699835 and 6215012258           11:15 AM, 18th Oct                     hi                    Yes           11:16 AM, 18th Oct                   Shivani                    Thank you for the order number.           11:17 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:17 AM, 18th Oct                     hi                    Ok           11:17 AM, 18th Oct                   Shivani                    Thank you for holding up            11:19 AM, 18th Oct                     hi                    U are welcome           11:20 AM, 18th Oct                   Shivani                    We have checked and your issue already been escalated to our concerned team.           11:21 AM, 18th Oct                     hi                    Ok           11:22 AM, 18th Oct                   Shivani                    Once we will get any update we will get back to you.           11:22 AM, 18th Oct                     hi                    Plss do so           11:22 AM, 18th Oct                   Shivani                    We will update you via email.           11:22 AM, 18th Oct                     hi                    This is about 2 month           11:22 AM, 18th Oct                     hi                    I have been following up           11:23 AM, 18th Oct                     hi                    But you did nothing           11:23 AM, 18th Oct                     hi                             11:24 AM, 18th Oct                     hi                    This is the email i received with the confirmation of the items are with you           11:24 AM, 18th Oct                   Shivani                    We will again forward you issue to our team and please be assured we will resolve your issue on priority.           11:24 AM, 18th Oct                     hi                    But you still did nothings           11:24 AM, 18th Oct                     hi                    Plss note that waiting for 2 months is not easy with me           11:25 AM, 18th Oct                     hi                    I used to wake up every morning just to chat you           11:25 AM, 18th Oct                   Shivani                    We sincerely apologizes for the inconvenience caused to you and we understand your frustration regarding the same.           11:25 AM, 18th Oct                     hi                    Everyday you said you will work on it           11:25 AM, 18th Oct                     hi                    That makes 2 month           11:25 AM, 18th Oct                     hi                    Welith out doing anything           11:26 AM, 18th Oct                   Shivani                    This is definitely not the kind of experience that we want our customers to have when they shop with us.           11:27 AM, 18th Oct                   Shivani                    Please allow us some more time to resolve it for you.           11:30 AM, 18th Oct                     hi                    Ok           11:31 AM, 18th Oct                   Shivani                    Thank you for your understanding.           11:31 AM, 18th Oct                   Shivani                    We will get back to you soon via email.           11:31 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            11:32 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:34 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595928