Subject: Ticket Assigned - Conversation with samar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 07:07:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samar samar                    Bot:  Hi again! Bot:  Please enter your name Customer:  samar Bot:  Hi Samar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:20 AM, 18th Oct                   Shivani                    Hi Samar, Thank you for contacting us. My name is Shivani. How may I help you?           10:20 AM, 18th Oct                     samar                    Hi           10:21 AM, 18th Oct                     samar                    I want to follow up with my refund its been more than a month i am following up with you guys           10:22 AM, 18th Oct                     samar                    But no one is doing anything           10:22 AM, 18th Oct                     samar                    Except saying that we will send it to concerned team and they are looking at your complain           10:22 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:23 AM, 18th Oct                   Shivani                    Kindly share the order number so I can assist you with.           10:23 AM, 18th Oct                     samar                    I was checking out as a guest so I don't have a order number           10:24 AM, 18th Oct                   Shivani                    Please share email address which you have used while placing your order.           10:25 AM, 18th Oct                     samar                    66022610 was the number i was adding at my checkout as a guest           10:25 AM, 18th Oct                     samar                    [email-masked] was a email id i was checking out as a guest and i didn't logged in           10:25 AM, 18th Oct                   Shivani                    Thank you for the details.           10:27 AM, 18th Oct                   Shivani                    We would like to inform you that the last order was placed on 3 Sep, 2020 and under which there is no return request raised.           10:28 AM, 18th Oct                     samar                    My dear           10:29 AM, 18th Oct                     samar                    I am already telling you that i was checking out as a guest           10:29 AM, 18th Oct                     samar                    And didn't logged in to my centerpoint app account from this id           10:29 AM, 18th Oct                   Shivani                    Please confirm for which item you are looking for refund.           10:30 AM, 18th Oct                   Shivani                    Is it for cancelled item or returned item?           10:30 AM, 18th Oct                     samar                             10:30 AM, 18th Oct                     samar                             10:30 AM, 18th Oct                     samar                    This is what i got when i was checking out as a guest           10:31 AM, 18th Oct                     samar                    Under this email id           10:31 AM, 18th Oct                   Shivani                    Okk Thank for confirming us.           10:31 AM, 18th Oct                     samar                    Both times my money was deducted           10:31 AM, 18th Oct                     samar                    And still not refunded           10:31 AM, 18th Oct                   Shivani                    Do you remember the date of transaction.           10:31 AM, 18th Oct                     samar                    More than a month i am chatting with you guys and get the same response everytime           10:32 AM, 18th Oct                     samar                    Yes it was Sept 7, 2020           10:32 AM, 18th Oct                     samar                    My bank provided me with both transaction id to get my refund back           10:32 AM, 18th Oct                   Shivani                    We would liketo inform you that as per our record there is no order history on 7 Sep, 2020.           10:33 AM, 18th Oct                     samar                    I was checking out as a guest           10:33 AM, 18th Oct                     samar                    Under this email id           10:33 AM, 18th Oct                     samar                    Then where is my money gobe           10:33 AM, 18th Oct                     samar                    Gone*           10:33 AM, 18th Oct                   Shivani                    However, we request you to please share the transaction numbers and bank statement so I can forward your case to our concern team.           10:33 AM, 18th Oct                     samar                    Bank says they approved it for you.           10:34 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:34 AM, 18th Oct                     samar                    You are saying there is no record           10:34 AM, 18th Oct                     samar                    I don't want your sorry           10:34 AM, 18th Oct                     samar                    I want my money           10:34 AM, 18th Oct                   Shivani                    We request you to please share the transaction numbers and bank statement so I can forward your case to our concern team.           10:34 AM, 18th Oct                     samar                    We are earning by working day and night. If there was a technical error on your app this was not my fault           10:35 AM, 18th Oct                     samar                    And i have to suffer           10:35 AM, 18th Oct                     samar                    Transaction id for first payment: 025130031957           10:36 AM, 18th Oct                   Shivani                    Please share the transaction details so we can check and help you.           10:36 AM, 18th Oct                     samar                    Transaction id for second payment: 025111030990           10:37 AM, 18th Oct                     samar                    These are both the transaction id my bank gave for both payments           10:37 AM, 18th Oct                     samar                    And i am repeating again i was checking out as a guest under this email id with 66022610 mobile number. There was a technical error after the payment was done both times.           10:38 AM, 18th Oct                   Shivani                    We request you to please share the transaction numbers for both transaction and bank statement so I can forward your case to our concern team           10:39 AM, 18th Oct                     samar                    I already gave you           10:39 AM, 18th Oct                     samar                    Can you please check the chat up           10:39 AM, 18th Oct                     samar                    Transaction id for first payment: 025130031957           10:40 AM, 18th Oct                   Shivani                    Please also share the bank statement.           10:40 AM, 18th Oct                     samar                    Transaction id for second payment: 025111030990           10:40 AM, 18th Oct                   Shivani                    Yes, we have got the transaction number for both the deduction.           10:40 AM, 18th Oct                     samar                    I have given these transactions number around 4 times to you in a month           10:42 AM, 18th Oct                   Shivani                    We understand your frustration and please be assured we will forward your isuse to our team.           10:43 AM, 18th Oct                   Shivani                    Please share the bank statement so we can investigate your case.           10:43 AM, 18th Oct                     samar                             10:44 AM, 18th Oct                     samar                             10:44 AM, 18th Oct                     samar                             10:44 AM, 18th Oct                   Shivani                    Thank you for the details.           10:45 AM, 18th Oct                     samar                    This is what i am hearing from one last month           10:45 AM, 18th Oct                     samar                    And no use           10:45 AM, 18th Oct                     samar                    I complained many many many times           10:45 AM, 18th Oct                   Shivani                    We will forward your issue to our team.           10:46 AM, 18th Oct                     samar                    And gets to hear same things again           10:46 AM, 18th Oct                     samar                    How many times will you forward the issue           10:46 AM, 18th Oct                     samar                    And no response           10:46 AM, 18th Oct                     samar                    I have provided with each and every detail.           10:47 AM, 18th Oct                   Shivani                    We will forward you issue on priority and we will get back to you soon on your email.           10:47 AM, 18th Oct                     samar                    We work day and night to earn the money. But you guys just take it like this and don't even refund           10:47 AM, 18th Oct                     samar                    This priority is being given from last two weeks           10:48 AM, 18th Oct                     samar                    I mean do your priority also takes 6 months or will take forever to refund ?           10:48 AM, 18th Oct                     samar                    When i am providing each and every detail it should be refunded maximum with 2 weeks thats what the normal refund takes.           10:49 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:49 AM, 18th Oct                     samar                    But its been 1 month 15 days now           10:49 AM, 18th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           10:50 AM, 18th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you.           10:50 AM, 18th Oct                     samar                    I am not going to shop in any case           10:50 AM, 18th Oct                     samar                    How long ??? I have been hearing this from more than a month nowwww           10:51 AM, 18th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you.           10:51 AM, 18th Oct                     samar                    I am repeating again and again that i was checking out as a guest and what i get to hear is we don't have any record           10:51 AM, 18th Oct                   Shivani                    We will get back to you soon.           10:51 AM, 18th Oct                     samar                    Providing with each and every detail           10:51 AM, 18th Oct                     samar                    It was not my fault if your app has a issue           10:52 AM, 18th Oct                     samar                    Do you have any headoffice in kuwait ?           10:52 AM, 18th Oct                     samar                    Or can i go to the store and complain ?           10:52 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:53 AM, 18th Oct                   Shivani                    We understand your frustration and please be assured we will forward your isuse to our team on priority.           10:54 AM, 18th Oct                     samar                    Please let me know if i can go to the store and complain ?           10:54 AM, 18th Oct                     samar                    I just don't trust this online refund anymore           10:55 AM, 18th Oct                   Shivani                    Please allow us some more time to investigate your case and resolve it on priority.           10:55 AM, 18th Oct                     samar                    Let me know if your have any headoffice in kuwait ?           10:55 AM, 18th Oct                     samar                    No i am so sorry i don't have any more patience to give you more time           10:56 AM, 18th Oct                     samar                    Just let me know where can i go personally to complain           10:56 AM, 18th Oct                     samar                    Because you guys never ever get back i have 10 emails that we will get back to you but it takes forever to get back           10:57 AM, 18th Oct                     samar                    And that we will work on this issue on priority           10:57 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you and we understand your frustration regarding the same. We will forward the same again on priority to the concerned team and we request you to please allow us 24-48 hours to have the same investigated on priority for you.           10:59 AM, 18th Oct                   Shivani                    We assure you that this is definitely not the kind of experience that we want our customers to have when they use the App.           11:00 AM, 18th Oct                   Shivani                    We understand that you are upset due to the same reason as the issue has taken longer than usual to be resolved.           11:01 AM, 18th Oct                   Shivani                    I will forward your complaint to the concerned team as well as will raise this to the technical team right away on priority.           11:01 AM, 18th Oct                   Shivani                    We will have the same investigated on the highest priority.           11:01 AM, 18th Oct                     samar                    Thank you.           11:04 AM, 18th Oct                   Shivani                    You're most welcome.           11:04 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            11:04 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:07 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595844