Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 06:56:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:45 AM, 18th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:46 AM, 18th Oct                     hello                    Hi. I returned two items from two separate ate  orders nearly a week ago and i haven’t got a refund yet.           10:46 AM, 18th Oct                     hello                    ??           10:47 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you           10:47 AM, 18th Oct                   Shivani                    Please share both the order numbers.           10:47 AM, 18th Oct                     hello                    Just a minute           10:48 AM, 18th Oct                   Shivani                    Sure, take your time.           10:49 AM, 18th Oct                     hello                    6227956452 and  6226441932           10:50 AM, 18th Oct                   Shivani                    Thank you for the order numbers.           10:50 AM, 18th Oct                     hello                    How much longer will it take to get the refund?           10:51 AM, 18th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           10:52 AM, 18th Oct                     hello                    Via email?           10:52 AM, 18th Oct                   Shivani                    Yes, we will update you on this via email.           10:53 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            10:53 AM, 18th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:56 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595809