Subject: Ticket Assigned - Conversation with joti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Oct 2020 06:12:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joti joti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joti Bot:  Hi Joti ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552988079            10:02 AM, 18th Oct                   Shivani                    Hi Joti, Thank you for contacting us. My name is Shivani. How may I help you?           10:02 AM, 18th Oct                     joti                    I have request return few days back           10:03 AM, 18th Oct                     joti                    But no one have contacted me yet for collection           10:03 AM, 18th Oct                   Shivani                    Kindly share your order number so I can assist you with.           10:03 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:04 AM, 18th Oct                     joti                    9607877545           10:05 AM, 18th Oct                     joti                    9607877545           10:05 AM, 18th Oct                   Shivani                    Thank you for the order number.           10:06 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:06 AM, 18th Oct                     joti                    Sure           10:06 AM, 18th Oct                   Shivani                    Thank you for holding up            10:07 AM, 18th Oct                   Shivani                    We can see that you have created a return request for the item on 14 Oct, 2020.           10:08 AM, 18th Oct                     joti                    Yes correct           10:08 AM, 18th Oct                   Shivani                    Our courier team will contact you in 2 - 5 working days for the collection.           10:08 AM, 18th Oct                     joti                    Okay sure           10:08 AM, 18th Oct                     joti                    So i need to wait fot them righr           10:08 AM, 18th Oct                     joti                    Also the order was recived in plastic packing so i will pack it back in the same packing           10:09 AM, 18th Oct                     joti                    Is that correct?           10:09 AM, 18th Oct                   Shivani                    Yes, our team will contact you soon to arrange collection of the item.           10:09 AM, 18th Oct                     joti                    Sure .           10:09 AM, 18th Oct                   Shivani                    Sure, you can wrap the item in the same packaging.           10:09 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            10:10 AM, 18th Oct                     joti                    No thank you           10:11 AM, 18th Oct                   Shivani                    You're most welcome.           10:11 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:12 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595672