Subject: New Reply Received - Return
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Oct 2020 15:49:56 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return  Ticket comment <div><br></div>
<div dir="auto">Good day Max,</div>
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<div dir="auto">I would like to follow up my return request since exchange does not work. If possible, can the refund be credited to my “my credit” max app instead of credit card refund.</div>
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<div dir="auto">Hoping for your response. Thank you.</div>
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<div dir="auto">Kind regards,</div>
<div dir="auto">Diana</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Oct 10, 2020 at 5:32 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Diana,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.<br><br>With reference to order no #6230087289<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We can see that you have already created a return request for the items on 9 Oct, 2020 and our courier team will contact you in 7 - 10 working days for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1567722