Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Oct 2020 08:06:06 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i           11:30 AM, 17th Oct                     User                    I would like to know the status of my order           11:30 AM, 17th Oct                     User                    No one contacted me regarding the delivery           11:30 AM, 17th Oct                     User                    and the order was placed in the 12th of October           11:30 AM, 17th Oct                     User                    I should have received it the next day           11:31 AM, 17th Oct                     User                    why has it been delayed for so long???           11:31 AM, 17th Oct                     User                    order number: 2000278723           11:32 AM, 17th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:32 AM, 17th Oct                     User                    Please read the above messages           11:32 AM, 17th Oct                   Shivani                    Sure.           11:33 AM, 17th Oct                   Shivani                    May I request you to please stay on-hold while I check.           11:33 AM, 17th Oct                     User                    Ok           11:33 AM, 17th Oct                   Shivani                    Thank you for holding up            11:35 AM, 17th Oct                   Shivani                    We can see that your order has been placed successfully on 12 Oct, 2020 and it will take 2 - 4 working days to deliver your order.           11:35 AM, 17th Oct                     User                    In the app it said I will receive it the next day           11:36 AM, 17th Oct                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           11:36 AM, 17th Oct                     User                    Since I placed the order it said in the app I will receive it within one day           11:37 AM, 17th Oct                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           11:37 AM, 17th Oct                     User                    Since I placed the order it said in the app I will receive it within one day           11:37 AM, 17th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:38 AM, 17th Oct                     User                    mow i are telling me 2-3 days?           11:38 AM, 17th Oct                     User                    *now u are telling 2-4 days?           11:38 AM, 17th Oct                   Shivani                    Please allow us some more time we will deliver your order.           11:39 AM, 17th Oct                   Shivani                    Is there anything else I can help you with?            11:39 AM, 17th Oct                     User                    In your shipping info you stated that if I place the order before 3pm from Saturday to Thursday I will receive it the next day           11:40 AM, 17th Oct                     User                    Why do you write something like this if it is not true           11:40 AM, 17th Oct                     User                    ????           11:40 AM, 17th Oct                     User                    it’s written in the help part you should go read it           11:41 AM, 17th Oct                   Shivani                    We would like toindeom you that the next day is only for selected items and places.           11:41 AM, 17th Oct                     User                    this is the first and last one I use your app to order anything           11:41 AM, 17th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:41 AM, 17th Oct                     User                    no one this is not stated in the info written           11:41 AM, 17th Oct                     User                    and I will not recommend  this app to anyone.           11:42 AM, 17th Oct                     User                    Because you are lying to your customers           11:42 AM, 17th Oct                   Shivani                    However, we wil forward your issue to our team and please be assured this will not repeat in future agaun.           11:42 AM, 17th Oct                     User                    yes it will not be repeated because I will not use your app again !!!!           11:42 AM, 17th Oct                     User                    this is unacceptable!!           11:43 AM, 17th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:43 AM, 17th Oct                     User                    What should I do with your apologies???           11:43 AM, 17th Oct                     User                    It will not change anything           11:43 AM, 17th Oct                     User                    you are lying to your customers           11:43 AM, 17th Oct                     User                    making fake promises           11:43 AM, 17th Oct                   Shivani                    We will forward your delivery issue to our team and ask  them to dleiver it on prirority.           11:44 AM, 17th Oct                   Shivani                    We will get back to you once we wil get any update from our team.           11:45 AM, 17th Oct                   Shivani                    Is there anything else I can help you with?            11:45 AM, 17th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:46 AM, 17th Oct                     User                    Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.           11:47 AM, 17th Oct                     User                    this is from your help           11:47 AM, 17th Oct                     User                    section           11:47 AM, 17th Oct                     User                    I placed my order before 3:30           11:48 AM, 17th Oct                     User                    and it doesn’t say anything on specific items!!!           11:48 AM, 17th Oct                     User                    So is this a lie?           11:48 AM, 17th Oct                     User                    just to make your customers order online?           11:49 AM, 17th Oct                   Shivani                    We will forward your issue to issue to our team and we will get back to you soon.           11:49 AM, 17th Oct                     User                    And after they order u tell them it’s found to take 2-4 working days to deliver?           11:49 AM, 17th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:49 AM, 17th Oct                   Shivani                    Please allow us some more time we will deliver your order.           11:50 AM, 17th Oct                     User                    No           11:50 AM, 17th Oct                     User                    i won’t allow you more time           11:50 AM, 17th Oct                     User                    This is not my mistake it’s yours! Why do I have to wait then?           11:51 AM, 17th Oct                     User                    this is unacceptable           11:51 AM, 17th Oct                     User                    and don’t you ask me to give you more time           11:51 AM, 17th Oct                     User                    I was told I will receive my order the next day!           11:51 AM, 17th Oct                     User                    now it’s been 3 working days since I placed my order           11:52 AM, 17th Oct                     User                    This is your problem not mine!!! So why do I have to wait? And why should I give you time? I’m not the one who said it will be delivered the next day!           11:53 AM, 17th Oct                   Shivani                    We will forward your issue to courier team and will try our level best to deliver it on priority.           11:55 AM, 17th Oct                   Shivani                    Once we will get any update we will get back to you.           11:55 AM, 17th Oct                     User                    TRY? Hahahha           11:55 AM, 17th Oct                   Shivani                    Kindly share your email address with us.           11:55 AM, 17th Oct                     User                    I know that even if it’s as u said 2-4 working day then tomorrow is the 4th working say           11:56 AM, 17th Oct                     User                    *day           11:56 AM, 17th Oct                     User                    so you don’t even know if it will be delivered tomorrow or not?           11:56 AM, 17th Oct                     User                    this is bullshit           11:56 AM, 17th Oct                     User                    so it’s might even be delyaed           11:56 AM, 17th Oct                     User                    moreeeee!!!!           11:56 AM, 17th Oct                     User                    Seriously the worst customer experience ever           11:57 AM, 17th Oct                     User                    i will write so many negative reviews about you on social media! Because this is unbelievable!           11:57 AM, 17th Oct                     User                    You are not only lying to your customers you do not even know how to track your orders and can not give me an exact date when it will be delivered?!?           11:58 AM, 17th Oct                     User                    I demand a refund!           11:58 AM, 17th Oct                     User                    I don’t want your order           11:58 AM, 17th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           12:00 PM, 17th Oct                     User                    Well this is what is happening           12:00 PM, 17th Oct                     User                    I need to go change your help section on shipping because you are lying to your customers           12:01 PM, 17th Oct                     User                    *u need           12:01 PM, 17th Oct                   Shivani                    We can understand your frustration, please be assured as we will escalate this issue with our team and they will arrange a delivery of your items.  ​           12:01 PM, 17th Oct                     User                    I don’t want the delivery anymore I want a refund           12:01 PM, 17th Oct                   Shivani                    We will forward your feedback to our concern team and they are going to make chnages into it.           12:01 PM, 17th Oct                     User                    Seriously you are not help at all! It’s as if am talking to a chatbot           12:02 PM, 17th Oct                   Shivani                    We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:02 PM, 17th Oct                   Shivani                    However, we would request you to not accept the delivery of your order.           12:03 PM, 17th Oct                   Shivani                    Once the order returned back to warehouse we will process refund for the same.           12:03 PM, 17th Oct                   Shivani                    Is there anything else I can help you with?            12:03 PM, 17th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:05 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1592945