From: Shivani Rani <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Date: Fri, 16 Oct 2020 22:41:19 -0700 (MST)

Problem Statement: Incomplete unit 
Order Date :29-Jun-2020 
Order ID: 6204315506 
Tracking ID: 00000080003904943 
Assistance Required: Ordered Britax Holiday Twin Stroller with Canopy but received only single stroller 
Issue Description: Customer emailed us informing that he received the item on Jul 15, 2020 but the item which they recieved is incomplete, customer also provided us the picture of incomplete item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 
Customer is insisting that he has bought the item on discount SAR 399.00. If we cannot send the item which he has ordered he wants the refund for complete item which is SAR 999.00. So that he can buy the actual product which is not on discount. 

Regards, 
Abhishek Borgaonkar