Subject: New Reply Received - Not the same order we did
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Oct 2020 19:04:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Not the same order we did  Ticket comment <div dir="auto">
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Centrepoint</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, 18 Aug 2020, 17:31<br>Subject: Re: [#1390421] - Not the same order we did<br>To:  &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="ltr">Hi Husssin,</div>
<div dir="ltr"><br></div>Thank you for getting in touch with us.<br> <br>With reference to order no #7697100275<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We would like to inform you that we have create a return request for the item #161898648 - - Lee Cooper Textured Tote Bag with Detachable Sling Strap.<br><br>Our courier team will contact you in 3 - 5 working days for the collection under the tracking id #</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390421