Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Oct 2020 11:01:41 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div>And how come you did the refund?? What about the 50 riyals of Shukran’s points<br><br>
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<div>On 16 Oct 2020, at 12:07, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div>Dear Customer,</div>
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<div>Thank you for your response.</div>
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<div>We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer.<br><br>We will forward your feedback to our courier team and they are going to make sure you get your products on time for your future purchases.</div>
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<br>We would like to inform you that we have already process the refund on 13 Oct, 2020 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1582743