Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Oct 2020 09:18:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Support,</div>
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<div id="yMail_cursorElementTracker_1602839584184">Did you highlight the case to the Awqaf branch ? Or recieve any feedback from them ? I'm not a new centerpoint customer and very well aware about the difference between credit note and refund. Upon return the items centerpoint cashier told me to take a picture of this credit note and keep as a reference. Now since i was not getting any positive response from online / store phone line so yesterday i went to the branch and they told me that it will take more time to refund. And the supervisor name is Dilavar ( Centerpoint Awqaf branch ). </div>
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<div id="yMail_cursorElementTracker_1602839749240">Now please crosscheck and get back to me with the dates when can i get the refund. I clearly can see that there is information syncing missing between support and operations teams and the case is not shared properly with your team.</div>
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<div id="yMail_cursorElementTracker_1602839810301">Please get back at earliest possible.</div>
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<div id="yMail_cursorElementTracker_1602839832221">Kind Regards</div>
<div id="yMail_cursorElementTracker_1602839838715">Asim Murtaza <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Fri, 16 Oct 2020 at 10:35, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8574599161"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>Hi Asim,</div>
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<br>Thank you for your response.</div>
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<div>We sincerely apologies for the inconvenience caused to you.</div>
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<div>We can see that this is credit note for store product return and there will be no bank transfer for this as the credit note has already been issued for this.</div>
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<div>You can use this credit note of value KWD 14.250 in your next store purchase. If you have any query regarding refund, kindly contact the same store where you return the item.</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1586013