Subject: New Reply Received - Return Request for Order# 9607216880
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 12:15:19 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return Request for Order# 9607216880  Ticket comment <div id="__MailbirdStyleContent" style="font-size: 14pt;font-family: Malgun Gothic;color: #000000">
                                        Could you please reply on the last email?<div>How come a particular Jeans comes under "non returnable item" while other are rerurnable?</div>
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<div>Regards</div>
<div>Kamal Suri</div>
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<div>On 14-10-2020 11:49:53 AM, Kamal Suri &lt;[email-masked]&gt; wrote:</div>
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<span style="font-size: 14pt">Hi,</span><br>
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<span style="font-size: 14pt"><br>Thanks for your reply.<br><br></span>Its not an under garment or accessories, its a normal Jeans. <span style="font-size: 14pt">Then why this "comes under the category of non-returnable products". Its a normal jeans like others jeans which I already returned. If one jenas can be returned then why other can not? </span>
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<div>See the picture of the product let me know why this comes under "non returnable" category <div><br></div>
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<img id="ed10b893-d826-4926-8b24-53e620b501c8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NjkzMzczNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pNTEKKjpvu2YQMkYK4Iq2AQexby_uUrVPxVURe8DVcM" width="667" height="197">
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<div>Regards</div>
<div>Kamal Suri</div>
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<div style="color: #AAAAAA; margin-top: 10px">On 14-10-2020 11:21:11 AM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Kamal,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>We would like to inform you that unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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<div>Your friends,</div>
<div>The Support Team</div>
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                                        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1582725