Subject: Ticket Assigned - Conversation with elshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 10:40:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elshad elshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elshad Bot:  Hi Elshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966509308411            02:28 PM, 15th Oct                   Shivani                    Hi Elshad, Thank you for contacting us. My name is Shivani. How may I help you?           02:28 PM, 15th Oct                     elshad                    Hi Shivani           02:29 PM, 15th Oct                   Shivani                    Hi Elshad,  How may I help you?           02:30 PM, 15th Oct                     elshad                    I did online purchase, but was refused,           02:30 PM, 15th Oct                     elshad                    I want to know what is the problem           02:30 PM, 15th Oct                     elshad                    First purchase was success           02:31 PM, 15th Oct                   Shivani                    Kindly share the order number.           02:31 PM, 15th Oct                     elshad                    But last two not           02:31 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:32 PM, 15th Oct                     elshad                    Online Purchase By:*6704 ;Visa Amount:SAR 79.00 At:Landmark group Balance:SAR 205.00 Date:20-10-08           02:32 PM, 15th Oct                     elshad                    Reverse Transaction By:*6704 ;Visa At:Landmark group Amount:SAR 79.00 Balance:SAR 284.00 Date:20-10-08           02:33 PM, 15th Oct                     elshad                    Reverse Transaction By:*6704 ;Visa At:Landmark group Amount:SAR 79.00 Balance:SAR 284.00 Date:20-10-08           02:33 PM, 15th Oct                     elshad                    Reverse Transaction By:*6704 ;Visa At:Landmark group Amount:SAR 50.00 Balance:SAR 284.00 Date:20-10-15           02:33 PM, 15th Oct                     elshad                    There wasn't order number           02:34 PM, 15th Oct                     elshad                    Transaction messages only           02:34 PM, 15th Oct                   Shivani                    Thank you for the detail.           02:34 PM, 15th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:35 PM, 15th Oct                     elshad                    Ok           02:35 PM, 15th Oct                   Shivani                    We'd like to confirm you that your all orders have not been placed successfully as the payment from your card used has been unsuccessful           02:36 PM, 15th Oct                     elshad                    Ok. Tanks           02:38 PM, 15th Oct                   Shivani                    We would request you to please try to use different card or any other payment option to place your order.           02:39 PM, 15th Oct                   Shivani                    You're most welcome.           02:39 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            02:39 PM, 15th Oct                     elshad                    No. Thanks           02:40 PM, 15th Oct                   Shivani                    You're most welcome.           02:40 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:40 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588672