Subject: Ticket Assigned - Conversation with maryam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 10:34:07 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:23 PM, 15th Oct                   Shivani                    Hi Maryam, Thank you for contacting us. My name is Shivani. How may I help you?           02:23 PM, 15th Oct                     maryam                    Shivani maryam here           02:24 PM, 15th Oct                     maryam                    I spoke to you few days back           02:24 PM, 15th Oct                     maryam                    About my return           02:24 PM, 15th Oct                     maryam                    See its almost 18 days now           02:24 PM, 15th Oct                     maryam                    There is nobody from centrepoint coming to collect the return           02:25 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:25 PM, 15th Oct                     maryam                    How it gonna work           02:25 PM, 15th Oct                     maryam                    You guys mentioned it took 3 to 7 days           02:25 PM, 15th Oct                     maryam                    But its 18 days now. I have complained many times but still no response           02:26 PM, 15th Oct                   Shivani                    We have already escalated this case to our concern team and once we will get any update we will get back to you.           02:26 PM, 15th Oct                     maryam                    You guys are saying this from last week           02:26 PM, 15th Oct                   Shivani                    We understand your concern and please be assure we will again escalate your issue to our team.           02:26 PM, 15th Oct                     maryam                    Well if its like this nobody will prefer to buy online from you guys           02:27 PM, 15th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           02:28 PM, 15th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           02:28 PM, 15th Oct                     maryam                    At least you guys should maintain the name of your organisation. I am not happy with your online services at all           02:28 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:28 PM, 15th Oct                     maryam                    I always shop from centrepoint becz i love their products very much           02:28 PM, 15th Oct                   Shivani                    We will again forward your issue to our team and we are working on your issue and once we will get any update we will get back to you.           02:29 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            02:30 PM, 15th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:33 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588638