Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 09:50:17 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6232972823 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:42 PM, 15th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:43 PM, 15th Oct                     hello                    Hi i just wanna ask if we can get our order today?           01:43 PM, 15th Oct                   Shivani                    We would like to inform you that the order usually delivered within 4 - 6 working days.           01:44 PM, 15th Oct                   Shivani                    Also, theorder has already been shipped from our warehouse.           01:46 PM, 15th Oct                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           01:46 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            01:46 PM, 15th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:48 PM, 15th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:50 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588429