Subject: Ticket Assigned - Conversation with kumail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 09:40:16 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kumail kumail                    Bot:  Hi again! Bot:  Please enter your name Customer:  kumail Bot:  Hi Kumail ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:20 PM, 15th Oct                   Shivani                    Hi Kumail, Thank you for contacting us. My name is Shivani. How may I help you?           01:20 PM, 15th Oct                     kumail                    Lots of refunds pending for more than 2 months.           01:21 PM, 15th Oct                     kumail                    R u guys intereeted to refund?           01:21 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:21 PM, 15th Oct                     kumail                    Just check the history of this chat           01:21 PM, 15th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:22 PM, 15th Oct                     kumail                    Waiting           01:23 PM, 15th Oct                   Shivani                    Thank you for holding up            01:24 PM, 15th Oct                   Shivani                    We have checked and your refund for 6 orders has pending and your case has already escalated to concern team.           01:26 PM, 15th Oct                     kumail                    I heard this for last 2 months the same thing           01:27 PM, 15th Oct                   Shivani                    Please allow us some more time to resolve your issue as soon as possible.           01:28 PM, 15th Oct                     kumail                    More time means how many days?           01:28 PM, 15th Oct                   Shivani                    We will again forward your issue to our concern team.           01:30 PM, 15th Oct                     kumail                    N then again next week v r standing @ d same point.           01:31 PM, 15th Oct                     kumail                    Why customer is suffering without any fault?           01:32 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:32 PM, 15th Oct                     kumail                    Its not a small amount u owe me           01:32 PM, 15th Oct                   Shivani                    We understand your issue and please allow us some more time to resolve it as soon as possible.           01:32 PM, 15th Oct                     kumail                    Im ready to allow.           01:34 PM, 15th Oct                     kumail                    But give me some deadline. I cannot follow up weekly basis.           01:35 PM, 15th Oct                   Shivani                    Thank you for your understanding.           01:35 PM, 15th Oct                   Shivani                    We will get back to you on your email once we will get any update regarding your refund.           01:35 PM, 15th Oct                     kumail                    I really hope so.           01:36 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            01:37 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:40 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588365