Subject: Ticket Assigned - Conversation with maaly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 09:28:44 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maaly maaly                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maaly Bot:  Hi Maaly ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6232459504 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966583861797            01:19 PM, 15th Oct                   Shivani                    Hi Maaly, Thank you for contacting us. My name is Shivani. How may I help you?           01:20 PM, 15th Oct                     maaly                    Hi           01:20 PM, 15th Oct                     maaly                    I received my bag without strap           01:20 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:21 PM, 15th Oct                   Shivani                    Kindly share the image of the item which you have received.           01:21 PM, 15th Oct                     maaly                             01:22 PM, 15th Oct                   Shivani                    Kindly share the image of the item which you have received missing.           01:24 PM, 15th Oct                     maaly                             01:24 PM, 15th Oct                     maaly                    Just wait a second           01:25 PM, 15th Oct                   Shivani                    Sure           01:25 PM, 15th Oct                     maaly                    I am very sorry. I found it           01:26 PM, 15th Oct                     maaly                    I repeat my  apology           01:27 PM, 15th Oct                   Shivani                    Thank you for confirming us.           01:27 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            01:27 PM, 15th Oct                     maaly                    Thank you for your help           01:27 PM, 15th Oct                   Shivani                    You're most welcome.           01:27 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:28 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588312