Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 09:26:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:16 PM, 15th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:16 PM, 15th Oct                     hello                    hello           01:16 PM, 15th Oct                     hello                    i want to check about refund for my order           01:17 PM, 15th Oct                     hello                    9602938413           01:18 PM, 15th Oct                   Shivani                    Thank you for order number.           01:18 PM, 15th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:18 PM, 15th Oct                     hello                    ok           01:18 PM, 15th Oct                   Shivani                    Thank you for holding up            01:20 PM, 15th Oct                     hello                    ok           01:20 PM, 15th Oct                   Shivani                    We have checked and we would like to inform you that your refund issue has already been escalated to concern team.           01:21 PM, 15th Oct                     hello                    when ll receive..?           01:21 PM, 15th Oct                   Shivani                    We will try to resolve your issue on priority.           01:22 PM, 15th Oct                   Shivani                    Please allow us some more time to resolve your issue.           01:22 PM, 15th Oct                     hello                    ok           01:22 PM, 15th Oct                     hello                    thanks           01:22 PM, 15th Oct                   Shivani                    You're most welcome.           01:23 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            01:23 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:26 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588302