Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 09:05:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503150103            12:58 PM, 15th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           1
 2:59 PM, 15th Oct                     hello                    Thank you. We have just purchased pillows a few days back and 2 of the items are not in good condition           12:59 PM, 15th Oct                     hello                    Thank you Shivani. Just wanted to understand the prices on this           12:59 PM, 15th Oct                     hello                    Your order number is 9607524316           01:00 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:00 PM, 15th Oct                   Shivani                    Kindly share the image of the damaged item delivered.           01:00 PM, 15th Oct                   Shivani                    We can see that you have already created return request for the item on 13 Oct, 2020.           01:01 PM, 15th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:03 PM, 15th O
 ct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:05 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588227