Subject: Ticket Assigned - Conversation with lubna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 08:45:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lubna lubna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lubna Bot:  Hi Lubna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564947406            12:32 PM, 15th Oct                   Shivani                    Hi Lubna, Thank you for contacting us. My name is Shivani. How may I help you?           12:32 PM, 15th Oct                     lubna                    Hello           12:32 PM, 15th Oct                     lubna                    I applied to return some products           12:32 PM, 15th Oct                     lubna                    And choose that aramex pick it up           12:33 PM, 15th Oct                   Shivani                    Kindly share the order number so I can check.           12:33 PM, 15th Oct                     lubna                    The agent came without calling so I missed him           12:33 PM, 15th Oct                     lubna                    And he won’t come back to pick it up           12:33 PM, 15th Oct                     lubna                    Can I drop it at nearest centerpoint           12:34 PM, 15th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:34 PM, 15th Oct                   Shivani                    Please share the order number so I can assist you with.           12:34 PM, 15th Oct                     lubna                    9607361165           12:35 PM, 15th Oct                   Shivani                    Thank you for the order number.           12:35 PM, 15th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:36 PM, 15th Oct                     lubna                    Take your time           12:36 PM, 15th Oct                   Shivani                    Thank you for holding up            12:37 PM, 15th Oct                   Shivani                    We would like to inform you that you can drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:38 PM, 15th Oct                   Shivani                    Also, we can arrange the pick up of the item from your address.           12:39 PM, 15th Oct                     lubna                    I can drop it           12:39 PM, 15th Oct                     lubna                    But the invoice you mean the one on the app           12:39 PM, 15th Oct                     lubna                    Or the one sent via email           12:39 PM, 15th Oct                   Shivani                    Yes, you can simply show your order confirmation email at the tsore.           12:40 PM, 15th Oct                     lubna                             12:40 PM, 15th Oct                     lubna                    This one           12:40 PM, 15th Oct                   Shivani                    Yes, you can show this email to the store team while returning your item.           12:41 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            12:41 PM, 15th Oct                     lubna                    No thank you           12:41 PM, 15th Oct                     lubna                    Have a good day           12:41 PM, 15th Oct                   Shivani                    You're most welcome.           12:44 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:44 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588152