Subject: Ticket Assigned - Conversation with haris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 08:34:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haris haris                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haris Bot:  Hi Haris ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607882267 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +918281989484            12:25 PM, 15th Oct                   Shivani                    Hi Haris, Thank you for contacting us. My name is Shivani. How may I help you?           12:25 PM, 15th Oct                   Shivani                    Please share your query so I can assist you with.           12:27 PM, 15th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:29 PM, 15th Oct                     haris                    Shivani. Myself haris. I ordered the item for my sister and her newborn baby. Till now they didn’t receive the item yet. I am in India now. Can you please tell me the recent update.           12:29 PM, 15th Oct                   Shivani                    We can see that you have placed your order on 13 Oct, 2020. The order usually delivered within 1 - 2 working days.           12:30 PM, 15th Oct                     haris                    Ok           12:31 PM, 15th Oct                     haris                    Thank you.           12:31 PM, 15th Oct                   Shivani                    However, your order is still ready to be shipped and we sincerely apologies for the delay in order.           12:31 PM, 15th Oct                   Shivani                    Once your order is shipped from our warehouse you will receive a notification with the tracking details.           12:32 PM, 15th Oct                     haris                    It will deliver on tright.           12:32 PM, 15th Oct                     haris                    Ok cool.           12:32 PM, 15th Oct                     haris                    Thank you.           12:32 PM, 15th Oct                   Shivani                    You're most welcome.           12:32 PM, 15th Oct                     haris                    Nothing else.           12:32 PM, 15th Oct                   Shivani                    Is there anything else I can help you with?            12:32 PM, 15th Oct                     haris                    That’s it. Thank you.           12:33 PM, 15th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:33 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1588108