Subject: New Reply Received - Second email after chats /messages and no response
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 17:09:08 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Second email after chats /messages and no response  Ticket comment <div dir="ltr">Hi<div><br></div>
<div>When will someone get in touch with me to arrange the pick up its over 2 months now.</div>
<div><br></div>
<div>Can someone please call me and explain what has been happening ?</div>
<div><br></div>
<div>Best,</div>
<div>Viktorija</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Oct 13, 2020 at 1:31 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Viktorija,</div>
<div>
<div><br></div>
<div>Thank you for getting in touch with us again.</div>
<div><br></div>
<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
<div><br></div>
<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
<div><br></div>
<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div>Your friends,</div>
<div>The Support Team</div>
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</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1431076