Subject: Ticket Assigned - Reclaim
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 14:28:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Reclaim Dear Sir or Madam

I just tried to order and the payment was declined. Yet the amount was
deducted from my account. Please see the attached screenshot as the proof
of payment. When will the amount be refunded to my account?
This is not the first time this issue is happening so I expect a prompt
response.
Thank you

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1584296