Subject: Amount deducted (No order Placed)
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 14 Oct 2020 04:44:12 -0700 (MST)

Hi Team, 

Ticket: 1507653 

Problem Statement: Amount deducted (No order Placed) 

Order Date: Sep 9, 2020 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to place an order on 9 Sep, 2020 ​in morning but the order did not confirm and amount deducted. 
​ 
Again in the evening he tried to place order which was placed successfully with the order number #8202309423 and received by customer. 

Now, he reported that the amount has been deducted twice. Also, share the deduction detail- 

Transaction ID: #025330003554 and #025330030193 
Amount: KWD 29.21 

Please check and advice. 

Thank you for your help 

Regards, 
Shivani