Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:40:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:26 PM, 14th Oct                     hi                    I placed order three days back           02:27 PM, 14th Oct                     hi                    No msg for collection           02:27 PM, 14th Oct                     hi                    It was click and collect           02:27 PM, 14th Oct                   Shivani                    We sincerely apologies for the delay.           02:28 PM, 14th Oct                   Shivani                    Kindly share the order number.           02:28 PM, 14th Oct                     hi                             02:28 PM, 14th Oct                     hi                    ?           02:31 PM, 14th Oct                   Shivani                    Thank you for the order number.           02:31 PM, 14th Oct                     hi                    8207814834           02:31 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:33 PM, 14th Oct                     hi                    Ok           02:33 PM, 14th Oct                   Shivani                    Thank you for holding up            02:35 PM, 14th Oct                   Shivani                    We can see that your order has been placed successfully on 13 Oct, 2020 and it will take 2 - 3 working days to make it ready for pick up.           02:35 PM, 14th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           02:36 PM, 14th Oct                     hi                    Ok thanks           02:36 PM, 14th Oct                   Shivani                    You're most welcome.           02:37 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:37 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:39 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585498