Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:32:36 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6232917478 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  590133791            02:19 PM, 14th Oct                   Shivani                    Hi Amina, Thank you for contacting us. My name is Shivani. How may I help you?           02:19 PM, 14th Oct                     amina                    Hi shivani           02:19 PM, 14th Oct                     amina                    I made the order but I think I made a mistake..           02:20 PM, 14th Oct                     amina                    I am going to leave for another city this Saturday           02:20 PM, 14th Oct                     amina                    Is it possible to get my order before that           02:20 PM, 14th Oct                     amina                    If not.. I may want to cancel it           02:21 PM, 14th Oct                   Shivani                    We can see that your order has been placed successfully on 14 Oct, 2020 and it will take 4 - 6 working days to deliver your order.           02:21 PM, 14th Oct                     amina                    From the time i have ordered I am waiting for delivery date.. It's still processing           02:23 PM, 14th Oct                   Shivani                    We would like to inform you that the order will take 4 - 6 working days to deliver your order.           02:24 PM, 14th Oct                   Shivani                    Once your order is shipped from our warehouse you will receive a notification with the tracking details.           02:25 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:27 PM, 14th Oct                     amina                    Please cancel the order           02:27 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I check.           02:28 PM, 14th Oct                     amina                    Sure           02:28 PM, 14th Oct                   Shivani                    Thank you for holding up            02:30 PM, 14th Oct                   Shivani                    We would like to inform you that your order has been cancelled successfully.           02:30 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:31 PM, 14th Oct                     amina                    ?           02:32 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:32 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585464