Subject: Ticket Assigned - Conversation with Wriggly Tree
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:24:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wriggly  Tree Wriggly  Tree                    Why am I not getting any updates on this order #2000229918?           02:16 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:16 PM, 14th Oct                     Wriggly  Tree                    this is the third time i contact you in regards and i get no feedback after inquiring           02:16 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:17 PM, 14th Oct                     Wriggly  Tree                    i placed two orders after this one and received them while this one got no uodates           02:17 PM, 14th Oct                     Wriggly  Tree                    updates*           02:17 PM, 14th Oct                   Shivani                    We have checked and your order issue has already been escalated to concern team.           02:18 PM, 14th Oct                     Wriggly  Tree                    yes i was told this twice before           02:18 PM, 14th Oct                     Wriggly  Tree                    i didn’t even receive any feedback from that concern team!           02:18 PM, 14th Oct                   Shivani                    Please allow us some more time to resolve your issue.           02:19 PM, 14th Oct                     Wriggly  Tree                    as if i never raised anything to them           02:19 PM, 14th Oct                     Wriggly  Tree                    what is that issue that is taking too long to be resolved?           02:19 PM, 14th Oct                     Wriggly  Tree                    i need to know what am i waiting for at least!           02:19 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:19 PM, 14th Oct                   Shivani                    We will again forward your issue to our team and we are working on your issue and once we will get any update we will get back to you.           02:20 PM, 14th Oct                     Wriggly  Tree                    thanks           02:20 PM, 14th Oct                   Shivani                    Thank you for understanding an cooperation.           02:21 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:21 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:24 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585422