Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:16:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes please i wanna exchange size of my order it's too big           01:45 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:47 PM, 14th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           01:47 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:49 PM, 14th Oct                     User                    I am here dear           01:51 PM, 14th Oct                     User                    Can i refund it back           01:51 PM, 14th Oct                     User                    Really its too big           01:52 PM, 14th Oct                     User                    It's not suitable with size chart           01:52 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:53 PM, 14th Oct                     User                    Ok ❤           01:53 PM, 14th Oct                   Shivani                    Thank you for holding up            01:54 PM, 14th Oct                     User                    You're welcome dear           01:55 PM, 14th Oct                   Shivani                    We would like to inform you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:55 PM, 14th Oct                     User                    Thanks ?           01:57 PM, 14th Oct                     User                    But it's not my fault           01:57 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:58 PM, 14th Oct                     User                    Since a year  i ordered my own without any problem in size           01:58 PM, 14th Oct                     User                    It may be wrong in label on pants that it refer to more than           01:59 PM, 14th Oct                     User                    Another iidea . Immediately i am making a new order with more than 550           02:00 PM, 14th Oct                   Shivani                    Please be assured this will not repeat in future again.           02:00 PM, 14th Oct                     User                    Your words mean no hope ?           02:01 PM, 14th Oct                     User                    What can I say           02:01 PM, 14th Oct                     User                    But still love max product           02:01 PM, 14th Oct                     User                    ??           02:02 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:03 PM, 14th Oct                   Shivani                    We request you to please return this item and place a new order again with us with the desired size.           02:03 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:03 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:05 PM, 14th Oct                     User                    Sorry i misunderstood           02:07 PM, 14th Oct                     User                    You mean return to near store?           02:09 PM, 14th Oct                   Shivani                    You can create online return and you can also return the item at nearby store.           02:09 PM, 14th Oct                     User                    How can i create online return?           02:10 PM, 14th Oct                   Shivani                    We would like to inform you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:10 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:11 PM, 14th Oct                     User                    Thanks           02:12 PM, 14th Oct                   Shivani                    You're most welcome.           02:14 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:15 PM, 14th Oct                     User                    ❤❤           02:15 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585371