Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:08:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607933080 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526324028            01:56 PM, 14th Oct                     hi                    ok           01:56 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:56 PM, 14th Oct                     hi                    hi           01:59 PM, 14th Oct                     hi                    i want to ask if i can change my order           01:59 PM, 14th Oct                     hi                    or my purchase           01:59 PM, 14th Oct                     hi                    ?           01:59 PM, 14th Oct                     hi                    still didnt receive my order           01:59 PM, 14th Oct                   Shivani                    We are sorry to inform you that you can not make any changes into your order once it has been placed successfully.           02:02 PM, 14th Oct                     hi                             02:02 PM, 14th Oct                     hi                    ow           02:02 PM, 14th Oct                     hi                    really?           02:02 PM, 14th Oct                   Shivani                    We request you to please place a new order again with us.           02:04 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:04 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:06 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:08 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585344