Subject: Ticket Assigned - Conversation with burhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:06:44 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with burhan burhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  burhan Bot:  Hi Burhan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8207792091 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560471234            01:54 PM, 14th Oct                   Shivani                    Hi Burhan, Thank you for contacting us. My name is Shivani. How may I help you?           01:55 PM, 14th Oct                     burhan                    My order is returned to WH           01:55 PM, 14th Oct                     burhan                    order number 8207792091           01:55 PM, 14th Oct                     burhan                    And i have some items to return           01:56 PM, 14th Oct                     burhan                    Nobody contacted me           01:56 PM, 14th Oct                     burhan                    You there           01:56 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:57 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:57 PM, 14th Oct                     burhan                    Ok           01:57 PM, 14th Oct                   Shivani                    We would like to inform you can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:58 PM, 14th Oct                   Shivani                    Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           01:58 PM, 14th Oct                   Shivani                    Please ignore above message.           01:59 PM, 14th Oct                     burhan                    But I ordered before 14 days           01:59 PM, 14th Oct                   Shivani                    Kindly share your complete address and contact number so I can forward it our courier team.           01:59 PM, 14th Oct                     burhan                    60471234           02:00 PM, 14th Oct                     burhan                    Flat 17 floor 7 buliding 36 street 10 block 10 Salmiya           02:01 PM, 14th Oct                   Shivani                    Thank you for the details.           02:02 PM, 14th Oct                   Shivani                    We will forward your details to our concern team. Once we will get any update we will get back to you.           02:02 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:03 PM, 14th Oct                   Shivani                    We will get back to you son once we will get any update from our team.           02:06 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:06 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585333