Subject: Ticket Assigned - Conversation with Cold Fire
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 10:01:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Fire Cold Fire                    Hello           01:54 PM, 14th Oct                   Bot                   أهلا مرة أخرى!           01:54 PM, 14th Oct                     Cold Fire                    bought something from the app and I wanna make replacement from the nearest branch           01:54 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:55 PM, 14th Oct                     Cold Fire                    order 2000261029           01:55 PM, 14th Oct                     Cold Fire                    hello I’m nouran           01:55 PM, 14th Oct                     Cold Fire                    As I mentioned that I bought something from the app and I wanna make replacement from the nearest branch           01:56 PM, 14th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           01:56 PM, 14th Oct                     Cold Fire                    Okay so I’ll make a return           01:57 PM, 14th Oct                     Cold Fire                    to the nearest branch           01:57 PM, 14th Oct                     Cold Fire                    How can I do that?           01:59 PM, 14th Oct                   Shivani                    We would like to inform you can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:59 PM, 14th Oct                   Shivani                    Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           02:00 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            02:00 PM, 14th Oct                     Cold Fire                    No thanks           02:00 PM, 14th Oct                     Cold Fire                    have a good day           02:00 PM, 14th Oct                     Cold Fire                    byee           02:00 PM, 14th Oct                   Shivani                    You're most welcome.           02:01 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:01 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585301