Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:57:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:35 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:35 PM, 14th Oct                     hello                    I have order nmber 6229376004 i want to return some item. Can i return to any centerpoint store           01:36 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:37 PM, 14th Oct                     hello                    Ok           01:38 PM, 14th Oct                   Shivani                    Thank you for holding up            01:40 PM, 14th Oct                     hello                    Yes           01:40 PM, 14th Oct                   Shivani                    We can see that you have already created a return request for the items on 13 Oct, 2020.           01:40 PM, 14th Oct                   Shivani                    However, you can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:41 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:46 PM, 14th Oct                     hello                    Ok thanks dear           01:47 PM, 14th Oct                   Shivani                    You're most welcome.           01:47 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:47 PM, 14th Oct                     hello                    Online shopping no invoice           01:50 PM, 14th Oct                     hello                    Which invoice i will take to centerpoint           01:52 PM, 14th Oct                   Shivani                    If you have not receive any invoice you can simply show them your order confirmation email.           01:52 PM, 14th Oct                     hello                    In box all details are there           01:53 PM, 14th Oct                   Shivani                    Yes, you can show it as well at the store.           01:53 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:56 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:57 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585283